Frequently Asked Questions & Glossary of Terms

Here are a few of the questions we get the most, along with a 
glossary of terms. If you do not see what you are looking for please
reach out to us via phone (800) 806-3639, email Info@CertSimpleUSA.com,
or chat using the green chat bubble in the lower right corner of the page..

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  • What is the price or fee for your services?

    We allow our customers to customize the services we provide so they only pay for the things they need. We believe, through honest & open communication and working together a win/win pricing structure can be implemented. Reach out to us today to talk about what we can do for you by emailing Info@CertSimpleUSA.com or calling (800) 806-3639.

  • How do I start ordering with CertSimple?

    All you have to do is get set up as a CertSimple customer and you can place your first order immediately. Reach out to us today and we can get you set up within minutes by emailing  Info@CertSimpleUSA.com or calling  (800) 806-3639.

  • What information do you need to start my search?

    This depends on the type of search you are requesting. Generally, all you need to provide us with is Address, City, State, Zip Code, County, Parcel ID, Owner Name(s), your File Number, and your Closing Date. You can contact us at taxcerts@CertSimpleUSA.com or (800) 806-3639 for help setting up an efficient order placing process. 

  • Do I have to use the website to place my order?

    You can place your order useing our website, emailing us directly, or you can order through your closing software if a CertSimple integration is available. If you’re having any issues or questions, please contact us at taxcerts@certsimpleusa.com or (800) 806-3639 for help.

  • How do I place a bulk order?

    Our portal and most integrations can handle bulk orders, and we are always here to assist you. If you’re interested in placing a bulk order(an order with 10 or more parcels related to the same closing), please reach out to us by emailing Info@CertSimpleUSA.com, or calling (800) 806-3639.

  • How do I order an update for a file?

    You can order an update through our poral, through an integration, or by sending an email to  taxcerts@CertSimpleUSA.com . For assistance on how to order updates and/or for support with setting up an efficient update process, give us a call at  (800) 806-3639.

  • How do I cancel an order?

    You can cancel an order through our portal, through an integration, or by sending an email to taxcerts@CertSimpleUSA.com .  For assistance on how to cancel an order and/or for support with setting up an efficient process to cancel orders, give us a call at (800) 806-3639.  

  • Forgot password / How do I change my password?

    Our team is always ready to help you with changing your password, recovering your password, or with support and assistance on getting set up and logged in for the first time. For help with logging in or for password support, send us an email at taxcerts@CertSimpleUSA.com or give us a call at (800) 806-3639

  • How do I check the status of my report?

    You can log in to our portal to quickly and easily check the status of an order. You can also send an email to  taxcerts@CertSimpleUSA.com or call (800) 806-3639 to obtain the status of an order.   You can also call or email us if you need to rush an order.

  • What is your average turn-around time?

    We know you want to see a number here, but every property is different depending on where it is located.   We provide the fastest turn-around times, and we will work with you to ensure we are providing the turn-around times you need. Reach out to us and let’s discuss turn-around times.  Info@CertSimpleUSA.com ;  (800) 806-3639.

  • How long is the information on my report good for?

    We will either provide an “as of date” or the entities that we are reporting information on will have a “date received”. Let’s connect and discuss how long a report is good for as well as discuss setting up an update process to ensure you are always working with good and current information.  Info@CertSimpleUSA.com ; (800) 806-3639.

  • When can I expect my finished report?

    It depends on the entities being reported. In some of the major metropolitan areas we can process orders “automatically” and have the finished report back in minutes. All orders are “started on” within 24 hours (most, within hours) and orders are completed as quickly as possible. Reach out to us and together we can implement a work flow process that provides the best turn-around times.  Info@CertSimpleUSA.com ; (800) 806-3639.

  • How quickly will you start my search?

    Depending on the order; some orders are started immediately, some orders are started within minutes or hours, and all orders are started within 24 hours or less.   (provided we have been given all the necessary information to get started) Let’s connect and go over order processing.  Info@CertSimpleUSA.com ; (800) 806-3639.