FAQ

We allow our customers to customize the services we provide so they only pay for the things they need. We believe, through honest & open communication and working together a win/win pricing structure can be implemented. Reach out to us today to talk about what we can do for you by emailing [email protected] or calling (800) 806-3639.

All you have to do is get set up as a CertSimple customer and you can place your first order immediately. Reach out to us today and we can get you set up within minutes by emailing  [email protected] or calling  (800) 806-3639.

This depends on the type of search you are requesting. Generally, all you need to provide us with is Address, City, State, Zip Code, County, Parcel ID, Owner Name(s), your File Number, and your Closing Date. You can contact us at [email protected] or (800) 806-3639 for help setting up an efficient order placing process. 

You can place your order useing our website, emailing us directly, or you can order through your closing software if a CertSimple integration is available. If you’re having any issues or questions, please contact us at [email protected] or (800) 806-3639 for help.

Our portal and most integrations can handle bulk orders, and we are always here to assist you. If you’re interested in placing a bulk order(an order with 10 or more parcels related to the same closing), please reach out to us by emailing [email protected], or calling (800) 806-3639.

You can order an update through our poral, through an integration, or by sending an email to  [email protected] . For assistance on how to order updates and/or for support with setting up an efficient update process, give us a call at  (800) 806-3639.

You can cancel an order through our portal, through an integration, or by sending an email to [email protected] .  For assistance on how to cancel an order and/or for support with setting up an efficient process to cancel orders, give us a call at (800) 806-3639.  

Our team is always ready to help you with changing your password, recovering your password, or with support and assistance on getting set up and logged in for the first time. For help with logging in or for password support, send us an email at [email protected] or give us a call at (800) 806-3639. 

You can log in to our portal to quickly and easily check the status of an order. You can also send an email to  [email protected] or call (800) 806-3639 to obtain the status of an order.   You can also call or email us if you need to rush an order.

We know you want to see a number here, but every property is different depending on where it is located.   We provide the fastest turn-around times, and we will work with you to ensure we are providing the turn-around times you need. Reach out to us and let’s discuss turn-around times.  [email protected] ;  (800) 806-3639.

We will either provide an “as of date” or the entities that we are reporting information on will have a “date received”. Let’s connect and discuss how long a report is good for as well as discuss setting up an update process to ensure you are always working with good and current information.  [email protected] ; (800) 806-3639.

It depends on the entities being reported. In some of the major metropolitan areas we can process orders “automatically” and have the finished report back in minutes. All orders are “started on” within 24 hours (most, within hours) and orders are completed as quickly as possible. Reach out to us and together we can implement a work flow process that provides the best turn-around times.  [email protected] ; (800) 806-3639.

Depending on the order; some orders are started immediately, some orders are started within minutes or hours, and all orders are started within 24 hours or less.   (provided we have been given all the necessary information to get started) Let’s connect and go over order processing.  [email protected] ; (800) 806-3639.