FAQ

Frequently Asked Questions & Glossary of Terms

Here are a few of the questions we get the most, along with a 
glossary of terms. If you do not see what you are looking for please
reach out to us via phone (800) 806-3639, email [email protected],
or chat using the green chat bubble in the lower right corner of the page..

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  • How do I order an update for a file?

    You can order an update through our poral, through an integration, or by sending an email to  [email protected] . For assistance on how to order updates and/or for support with setting up an efficient update process, give us a call at  (800) 806-3639.

  • How long is the information on my report good for?

    We will either provide an “as of date” or the entities that we are reporting information on will have a “date received”. Let’s connect and discuss how long a report is good for as well as discuss setting up an update process to ensure you are always working with good and current information.  [email protected] ; (800) 806-3639.