FAQ

Frequently Asked Questions & Glossary of Terms

Here are a few of the questions we get the most, along with a 
glossary of terms. If you do not see what you are looking for please
reach out to us via phone (800) 806-3639, email [email protected],
or chat using the green chat bubble in the lower right corner of the page..

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  • WHAT IS A LOAN SERVICING?

    The administrative duties related to repayment of a loan such as sending monthly statements, collecting payments, maintaining payment records, dispersing funds for taxes and insurance, as well as responding to borrower inquiries. This can be done by the original lender, a non-bank entity, or a third-party vendor.